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HELP & customer service
HOW CAN WE ASSIST YOU TODAY?
Explore our support options to find the help you need quickly and easily.
Rewards & discounts
Discover special savings and exclusive offers tailored just for you.
Frequently asked questions
Find answers to common questions about orders, returns, and more.
Orders
Orders
We can help if you need to check your order status, return or exchange an item, or even learn more about order pickup.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your shipment through the USPS tracking system.
What Payment Methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, PayPal, and PayPal Later. You can choose your preferred payment method during the checkout process.
Can I cancel or change my order?
Most orders are shipped within 24-48 hours, so you can cancel or change your order before it is shipped. If the order has already been shipped, you will need to go through our return process.
How do I apply a discount code?
To apply a discount code, enter the code in the designated box during the checkout process. The discount will be applied to your total order amount before payment is completed.
Returns
Returns
We can help if you need to check your order status, return or exchange an item, or even learn more about order pickup.
What is your return policy?
Our return policy allows you to return products within 30 days of purchase, provided they are in new, unused, and resellable condition with the original packaging. Once we receive and approve your return, you will receive a refund within 30 days.
How do I initiate a return?
To initiate a return, you can request a Return Merchandise Authorization (RMA) through your account area, by emailing help@krappstrapp.com, calling us, or filling out the form on our Contact Us page. Follow the instructions provided to complete your return request.
How long does the refund process take?
Once we receive your returned items and verify that they meet the return requirements, we will process your refund within 30 days. You will receive a confirmation email once the refund has been issued.
Can I exchange an item?
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Need Assistance?
If you can’t find the answer to your question, please fill out the contact form below, and our support team will get back to you as soon as possible.
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Hours of Operation
Mon-Fri (09:00 AM - 5:00 PM)